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Terms & Conditions

Welcome to Sakura Cleaning UAE. These Terms and Conditions (“Terms”) govern your use of our cleaning services, website, and related offerings in Dubai, United Arab Emirates. By booking or using our services, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.

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1. Definitions

  • “Company” refers to Sakura Cleaning UAE, its employees, and authorized representatives.

  • “Client” refers to any individual or business booking or receiving services from the Company.

  • “Services” refer to cleaning, maintenance, and related services offered by the Company.

  • “Website” refers to [insert website domain].

2. Service Booking and Confirmation

  • Bookings can be made through our website, by phone, or via email.

  • All bookings are subject to availability and confirmation.

  • The Company reserves the right to refuse service where necessary.

  • Clients must provide accurate property information and access details when booking.

3. Pricing and Payment

  • All service prices are listed in UAE Dirhams (AED) and are inclusive of VAT, unless stated otherwise.

  • Full payment or deposit is required before service commencement.

  • Payments can be made by credit/debit card, online payment gateway, or bank transfer.

  • Additional charges may apply for extra services, parking fees, special cleaning requests, or if the scope extends beyond the initial quote.

4. Cancellations and Rescheduling

  • Clients may cancel or reschedule a booking at least 12 hours before the scheduled service.

  • Late cancellations (less than 12 hours) may incur a fee equivalent to 50% of the booking amount.

  • If cleaners cannot access the property at the agreed time, the service will be considered completed, and payment will still apply.

  • The Company reserves the right to reschedule or cancel bookings due to emergencies or unforeseen circumstances.

5. Service Delivery

  • Cleaners are trained professionals who follow strict quality and safety standards.

  • The Client must ensure access to water, electricity, and safe working conditions.

  • Property keys provided to the Company will be securely handled and returned upon service completion.

  • The Company is not responsible for damage resulting from pre-existing conditions, wear and tear, or use of faulty materials.

6. Liability and Insurance

  • The Company maintains liability insurance for accidental damage or injury during service.

  • Claims for damages must be reported within 24 hours after service completion.

  • The Company is not liable for consequential losses, indirect damages, or loss of income resulting from service delays or issues.

7. Client Responsibilities

  • The Client must remove valuable, fragile, or personal items before service.

  • If pets are on the premises, they must be secured for safety purposes.

  • The Client agrees not to solicit or directly employ Company staff for personal work during or after the service relationship.

8. Health, Safety, and Conduct

  • The Company adheres to UAE health and safety regulations and uses approved cleaning materials.

  • Cleaners have the right to refuse service if they encounter unsafe conditions or inappropriate behavior.

  • Any form of harassment or abuse toward Company staff will result in immediate termination of the service.

9. Intellectual Property

  • All content, branding, and materials on our website are the intellectual property of the Company.

  • No part of the website or materials may be reproduced without prior written consent.

10. Privacy and Data Protection

  • The Company respects client privacy and processes personal information in accordance with our Privacy Policy and UAE data protection laws.

  • By using our services, you consent to our collection and use of your information as described in the Privacy Policy.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes will fall under the exclusive jurisdiction of the Dubai Courts.

12. Amendments

The Company reserves the right to update or modify these Terms at any time. Updated versions will be posted on the website with the effective date clearly indicated. Continued use of our services constitutes acceptance of the revised Terms.

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13. Contact Information

For any questions, feedback, or concerns regarding these Terms, please contact us at:

[Your Company Name]
[Your Company Address, Dubai, UAE]
Email: [Your Contact Email]
Phone: [Your Contact Number]

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