Refund Policy

Effective Date: October 21, 2025

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At Sakura Cleaning UAE, we take pride in delivering exceptional cleaning experiences tailored to luxury standards. We value your satisfaction and have created this Refund Policy to ensure fairness and transparency in all client transactions.

 

1. General Policy

This Refund Policy applies to all cleaning services provided by Sakura Cleaning UAE within Dubai, United Arab Emirates. By booking and paying for our services, you acknowledge and agree to the terms outlined below.

2. Refund Eligibility

Refunds may be granted under the following conditions:

• The service was not performed due to Company fault (e.g., cancellation without alternate scheduling).

• There is clear evidence of unsatisfactory service quality, reported and verified within 24 hours of completion.

• The Client paid for a service or add-on not rendered due to scheduling or operational errors.

Refunds will not be issued in the following circumstances:

• Late cancellations (less than 12 hours notice before service).

• Inaccessibility of the property at the scheduled time (e.g., no entry provided, incorrect address).

• Dissatisfaction arising from pre-existing conditions (e.g., permanent stains, damage, or wear beyond cleaning recovery).

• If the Client declines re-cleaning or correction services offered by the Company.

3. Quality Guarantee and Corrections

Our priority is your satisfaction. If you are unsatisfied with the service quality, please contact us within 24 hours after completion. We will:

• Conduct a review and, if necessary, arrange a complimentary re-cleaning for the affected area.

• Offer a partial refund only if the re-cleaning option is not feasible or mutually agreed upon.

4. Refund Processing and Method

• Once approved, refunds will be processed within 7 to 10 business days using the original payment method.

• For credit card or online payments, processing times may vary depending on your bank or payment provider.

• Any applicable transaction or processing fees may be deducted from the refund amount.

5. Cancellations and Deposits

• If you cancel at least 24 hours before the booked time, you are eligible for a full refund or credit for future services.

• Cancellations made within 12 hours of the appointment are eligible for a 50% refund or future service credit at the Company’s discretion.

• Non-refundable deposits may apply for large or special event bookings.

6. No-Show or Access Issues

If our cleaning team arrives at the scheduled location and cannot access the property due to client error, locked doors, or lack of authorization, the booking will be marked as “service rendered”, and no refund will be provided.

7. Force Majeure

If the service cannot be performed due to unforeseen events beyond our control—such as natural disasters, extreme weather, or government restrictions—clients will be offered rescheduling or service credit, but not a cash refund.

8. How to Request a Refund

To request a refund or re-cleaning, please contact our customer care team directly within 24 hours of service completion:

[Your Company Name]
[Your Company Address, Dubai, UAE]
Email: [Your Contact Email]
Phone: [Your Contact Number]

Please provide your booking reference, service date, and a description of the concern. Supporting photos or documentation may be requested for validation.

9. Policy Updates

Sakura Cleaning UAE reserves the right to update or amend this Refund Policy at any time. The most recent version will be published on our website with the effective date indicated. Continued use of our services signifies acceptance of the revised policy.