Cancelation Policy

Effective Date: October 21, 2025

At Sakura Cleaning UAE, we take pride in delivering exceptional cleaning experiences tailored to luxury standards. We value your satisfaction and have created this Cancelation Policy to ensure fairness and transparency in all client transactions.

Cancellation and Rescheduling Policy

The Company maintains a structured and fair cancellation and rescheduling policy in order to manage staff scheduling, allocate resources efficiently, and ensure reliable service delivery to all Clients. By confirming a booking, the Client agrees to the following terms:

 Clients may cancel bookings up to 12 hours before the scheduled service time.

The Client is permitted to cancel a confirmed cleaning appointment provided that the cancellation request is made at least twelve (12) hours prior to the scheduled start time. This policy allows the Company sufficient time to reorganize staff schedules and offer the time slot to other Clients. Cancellations made within this timeframe will not incur any penalty or service charge.
 Cancellations made within this window are free of charge.

If the Client cancels within the permitted notice period, the Company will not apply any cancellation fee. The Client will not be obligated to make payment for the cancelled service, and any advance payment already made (if applicable) may be refunded or credited toward a future booking, subject to Company discretion and administrative processing.
 Clients may reschedule bookings up to 3 hours prior to service start.

The Client may request to reschedule a confirmed booking, provided the request is submitted at least three (3) hours before the scheduled start time. Rescheduling is offered to provide flexibility for Clients while still allowing the Company time to coordinate staffing and service routes effectively.
 Rescheduling requests must be communicated early enough for staffing adjustments.

Clients must inform the Company through official communication channels (phone, email, or booking platform) as soon as possible when rescheduling is required. The Company will make reasonable efforts to accommodate the Client’s preferred alternative date and time; however, rescheduling is subject to staff availability and operational scheduling constraints.
 Late cancellations and no-shows may result in service fees.

If the Client cancels with less than 12 hours’ notice, or fails to appear or provide access at the scheduled service time, such cases are treated as late cancellations or no-shows. Since cleaning staff and resources are reserved specifically for the Client, late cancellations may result in financial loss and scheduling disruption for the Company.

 If the Client cancels too late or is unavailable upon arrival, the Company may charge a cancellation fee.

In the event that:

 The Client cancels at short notice,
 The Client is not present at the premises,
 Access to the property is not provided, or
 The cleaning team is unable to begin work due to Client-related issues,

The Company reserves the right to apply a cancellation or call-out fee to cover operational costs, staff travel time, and lost service opportunity.

The amount of such fee may vary depending on the service type and booking duration.

 Repeated cancellations may require advance payment.

Clients who repeatedly cancel appointments or reschedule excessively may be required to provide partial or full advance payment for future bookings. This measure ensures booking commitment and helps the Company avoid ongoing scheduling disruptions.
 Clients with frequent cancellations may be required to prepay future services.
If a Client demonstrates a pattern of frequent cancellations or no-shows, the Company may, at its

discretion:
-  Require advance payment before confirming any future appointment
-  Restrict the Client’s ability to book peak-time slots
-  Decline further bookings if cancellations continue
  
  Such steps are taken to protect the Company’s operational efficiency and fairness to other Clients.