Move In/Out Cleaning

Cancellation Policy

Cancellation and Rescheduling Policy The Company maintains a structured and fair cancellation and rescheduling policy in order to manage staff scheduling, allocate resources efficiently, and ensure reliable service delivery to all Clients. By confirming a booking, the Client agrees to the following terms:  Clients may cancel bookings up to 12 hours before the scheduled service time. The Client is permitted to cancel a confirmed cleaning appointment provided that the cancellation request is made at least twelve (12) hours prior to the scheduled start time. This policy allows the Company sufficient time to reorganize staff schedules and offer the time slot to other Clients. Cancellations made within this timeframe will not incur any penalty or service charge.  Cancellations made within this window are free of charge. If the Client cancels within the permitted notice period, the Company will not apply any cancellation fee. The Client will not be obligated to make payment for the cancelled service, and any advance payment already made (if applicable) may be refunded or credited toward a future booking, subject to Company discretion and administrative processing.  Clients may reschedule bookings up to 3 hours prior to service start. The Client may request to reschedule a confirmed booking, provided the request is submitted three (3) hours before the scheduled start time. Rescheduling is offered to provide flexibility for Clients while still allowing the Company time to coordinate staffing and service routes effectively.  Rescheduling requests must be communicated early enough for staffing adjustments. Clients must inform the Company through official communication channels (phone, email, or booking platform) as soon as possible when rescheduling is required. The Company will make reasonable efforts to accommodate the Client’s preferred alternative date and time; however, rescheduling is subject to staff availability and operational scheduling constraints.  Late cancellations and no-shows may result in service fees. For more details make sure to read our Cancelation Policy on our website.

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